Article 1 – Parties
1.1. Seller
Trade Name:
GG Frozen and Beverage Food Import Export Industry and Trade Joint Stock Company
Address: Çıplaklı Mahallesi Akdeniz Bulvarı No:284/1 Döşemealtı ANTALYA 07190
Telephone: +90 242 340 33 40
Email address: info@ggfnb.com
Product return address: Çıplaklı Mahallesi Akdeniz Bulvarı No:284/1 Döşemealtı ANTALYA 07190
1.2. Buyer
Full Name / Turkish ID No.
Address
Telephone
Email
Article 2 – Subject Matter
The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts regarding the sale and delivery of the product whose specifications and sales price are set out below and which the BUYER ordered electronically ( e-commerce ) from the SELLER's website at http://www.limmolimonata.com.
The buyer acknowledges and declares, under the provisions of this contract, that the seller has provided clear, understandable, and online-appropriate information (on the website www.limmolimonata.com) regarding the seller’s name, trade name, full address, telephone number, and other contact information; the basic characteristics of the goods offered for sale; the sale price, including taxes; the payment method; the delivery terms and costs; and all other preliminary information concerning the goods offered for sale, including the exercise of the right of withdrawal and how to exercise that right, as well as the official authorities to which complaints and objections may be submitted; that the buyer confirmed this preliminary information electronically; and that the buyer subsequently placed the order for the goods.
The preliminary information available on the website http://www.limmolimonata.com and the invoice issued based on the order placed by the buyer constitute integral parts of this contract.
Article 3—Information on the Contractual Product/Payment/Delivery
The type and nature, quantity, brand/model, sale price, payment method, person who will receive the delivery, delivery address, billing information, and shipping fee of the product(s) purchased electronically are as specified below. The person to be invoiced must be the same as the person entering into the contract. The information below must be accurate and complete. The buyer agrees to fully compensate any damages arising from inaccurate or incomplete information. The buyer also accepts all liabilities that may arise from this situation.
The SELLER reserves the right to suspend the order when deemed necessary, particularly if the information provided by the BUYER does not correspond to reality. If the SELLER identifies a problem with the order and cannot reach the BUYER through the telephone number, email address, or postal address provided by the BUYER, the SELLER shall suspend the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If no response is received from the BUYER within this period, the SELLER shall cancel the order to prevent either party from suffering harm.
Product(s) Purchased
Payment Method: Credit Card / Bank Transfer (EFT) / Cash on Delivery
Person to Receive the Delivery:
Telephone number:
Article 4—Contract Date and Force Majeure Events
The contract date is ../../…., the date on which the buyer placed the order.
Situations that did not exist or could not have been foreseen on the date the contract was signed, arose beyond the parties’ control, and, upon occurring, made it partially or completely impossible for either or both parties to fulfill their contractual obligations and responsibilities, or to fulfill them on time, shall be deemed force majeure (such as natural disasters, war, terrorism, insurrection, changes in legislation, seizure, strikes, lockouts, significant failures at production and communication facilities, etc.). The party experiencing the force majeure event shall immediately notify the other party in writing.
Neither party shall incur any liability for failing to perform its obligations during the continuation of the force majeure event. If this force majeure event continues for 30 (thirty) days, either party shall have the right to terminate the agreement unilaterally.
Article 5 – Rights and Obligations of the Seller
5.1. In accordance with the provisions of Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts, the Seller accepts and undertakes to fully perform the obligations imposed on them under the agreement, except in cases of force majeure.
5.2. Persons under 18 (eighteen) years of age may not shop on www.limmolimonata.com. The seller will rely on the accuracy of the age stated by the Buyer in the agreement. However, the seller may not be held liable in any way if the Buyer enters an incorrect age.
5.2. www.limmolimonata.com is not responsible for price errors resulting from system errors. Accordingly, the seller is not responsible for promotional or pricing errors that may arise from the website’s system or design, or from unlawful interventions into the website. The Buyer may not assert any claim against the seller based on system errors.
5.3. Purchases may be made from www.limmolimonata.com by credit card (Visa, MasterCard, etc.), cash on delivery, or bank transfer. Orders for which payment is not transferred within 3 (three) business days from the order date will be canceled. The time at which orders are processed is not the time the order is placed, but the time when the required charge is made to the credit card account or the bank transfer (EFT) is confirmed to have reached the bank accounts.
Article 6 – Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fully perform the obligations imposed on them under the agreement, except in cases of force majeure.
6.2. The Buyer accepts and undertakes that, by placing an order, they will be deemed to have accepted the provisions of this agreement and will make the payment in accordance with the payment method specified in the agreement.
6.3. The Buyer accepts and declares that, through the www.limmolimonata.com website, they have been clearly and comprehensibly informed, in a manner appropriate for the online environment, about all preliminary information concerning the goods for sale, including the seller’s name, trade name, registered address, telephone number and other contact details; the basic characteristics of the goods; the sales price including taxes; payment method; delivery terms and costs; the right of withdrawal and how to exercise it; and the official authorities to which complaints and objections may be submitted, and that they have electronically confirmed this preliminary information.
6.4. In connection with the previous clause, the Buyer declares that they have read and been informed about the order/payment/use procedure information available at www.limmolimonata.com, which includes the product ordering and payment terms, product usage instructions, measures taken against possible circumstances, and warnings issued, and that they have provided the necessary confirmation electronically.
6.5. The Buyer agrees and undertakes, if they wish to return the product they purchased, not to damage the product or its packaging in any way and to return the original invoice and delivery note at the time of return.
Article 7 – Order/Payment Procedure
Order:
After the buyer approves the total amount in Turkish lira, including VAT, for the products added to the shopping cart, credit card payments are processed through PayU Virtual POS. Before orders are dispatched, the customer is sent an email confirming that the order has been prepared. Any disruption in the process or problems that may arise with the credit card are reported to the buyer using one or more of the telephone, fax, or email contact details specified in the Agreement. If necessary, the buyer may be asked to contact their bank. The time at which orders are processed is not the moment the order is placed, but the moment when the required payment is collected from the credit card account or when the bank transfer (EFT) is confirmed to have reached the seller's accounts.
Exceptionally, if it becomes clear for a justified reason that the goods covered by the Agreement cannot be supplied and/or a stock problem is encountered, another product of equal quality and price may be sent to the Buyer, provided that the Buyer is immediately informed clearly and understandably and gives approval. Alternatively, at the Buyer’s request and choice, a different new product may be sent, delivery may be postponed until the product is restocked or another obstacle preventing delivery is removed, and/or the order may be canceled.
If fulfillment of the obligation to deliver the goods covered by the Agreement becomes impossible, the Buyer shall be informed of this situation, and the Agreement shall be canceled by refunding the total amount paid and, if applicable, any documents creating a debt obligation for the Buyer, within no later than fourteen days. In such a case, the Buyer shall not be entitled to claim any additional pecuniary or non-pecuniary damages from the Seller.
Payment:
At www.limmolimonata.com, buyers who do not wish to use their credit card information online are offered the option of ordering with cash on delivery or by bank transfer. For payment by bank transfer, the buyer may transfer the payment to the www.limmolimonata.com account at Türkiye Garanti Bankası. If an EFT is made, the date on which the payment is credited to the account will be taken into consideration. When making a bank transfer and/or EFT, the “Sender Information” must be the same as the Billing Information, and the order number must be stated.
If, after delivery of the product, the relevant bank or financial institution fails to pay the Seller the product price because the Buyer’s credit card was fraudulently or unlawfully used by unauthorized persons for reasons not attributable to the Buyer, the Buyer must send the delivered product to the Seller within 10 days. In such cases, shipping costs shall be borne by the Buyer.
Article 8 – Shipping/Delivery Procedure
Shipping:
Once the order confirmation email has been sent, the product/products are handed over to the shipping company contracted by the seller. The shipping company contracted by www.limmolimonata.com is ARAS Kargo.
Delivery:
The product/products will be delivered to the buyer’s address by ARAS Kargo, the shipping company contracted by www.limmolimonata.com. The delivery period is a maximum of 7 business days from the sending of the order confirmation email and the conclusion of the contract. This period may be extended by up to ten days, provided that the buyer is notified in advance in writing or via a durable medium.
Products are sent with telephone notification to areas where shipping companies do not provide delivery to the address.
In areas where the shipping company delivers once a week, and in cases of errors or omissions in the shipping information, certain social events, or natural disasters, the specified delivery period may be extended. The buyer may not hold the seller liable for such delays.
If the product is to be delivered to a person/entity other than the Buyer, the seller is not responsible for any additional shipping costs arising from the recipient’s refusal to accept the delivery, errors in the shipping information, and/or the Buyer’s absence.
If the product(s) do not reach the customer within the specified days, delivery problems must be reported immediately to customer service using the email address info@Limmolimonata.com.
In the event of a damaged package, the package must not be accepted, and a report must be prepared by an authorized representative of the shipping company. If the shipping company representative believes that the package is not damaged, the buyer has the right to have the package opened on the spot to verify that the products were delivered undamaged and to request that the situation be recorded in a report. Once the package has been accepted by the Buyer, the shipping company is deemed to have fully performed its duties. If the package was not accepted and a report was prepared, the situation must be reported to the seller’s Customer Service as soon as possible, together with the copy of the report retained by the Buyer.
Article 9 – Procedure Regarding Product Returns and the Right of Withdrawal
Product Returns:
After receiving the goods, the buyer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.
Pursuant to General Communiqué No. 385 on Tax Procedure Law, in order to process a return, the buyer must complete the return sections at the bottom of the two invoices belonging to the seller that were delivered with the goods, sign them, send one copy to the seller together with the product, and retain the other copy.
The withdrawal period begins on the day the goods are delivered to the buyer. If the reason for returning the product or products is arbitrary, the return shipping costs must be paid by the buyer. However, if the product is defective due to an error attributable to the Seller, the costs must be covered by the Seller.
There is no right of withdrawal for goods prepared in accordance with the Buyer's requests and/or clearly personalized needs.
If the Buyer exercises the right of withdrawal, the Seller shall refund the total amount received and, if applicable, all documents creating a financial obligation for the consumer, without imposing any costs on the consumer, within no later than ten days from receipt of the invoice containing the withdrawal notice together with the product.
A decrease in the value of the delivered goods or the existence of a circumstance making the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility of return is caused by the consumer's fault, the consumer must compensate the Seller for the value of the goods or the decrease in their value.
The general return period for each mistakenly purchased product is 7 days. Returns of products whose packaging has been opened in a manner that could damage the product will not be accepted during this period. The return must be made together with the original packaging and invoice.
If any opening, deterioration, breakage, damage, tearing, use, or similar condition is detected in the mistakenly purchased product or its packaging, or if the product cannot be returned in the condition in which it was delivered to the Buyer, the product will not be accepted for return and its price will not be refunded.
To return a product, the matter must first be reported to customer service. The Seller will inform the customer of the details for sending the product as a return. After this communication, the Buyer must send the product, together with the invoice containing the return information, to the Seller through the courier company that delivered it to the Buyer's address (ARAS KARGO).
If the returned product received by the Seller meets the conditions specified in this agreement, it will be accepted as a return, and the refund will be made to the Buyer's credit card/account. No refund will be made before the product is returned. The time required for refunds made to a credit card to be reflected in the credit card account is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the refund procedure to the credit card will be applied as follows: If the Buyer requested to purchase the product in a certain number of installments, the Bank will refund the Buyer in installments. After the Seller pays the full product price to the bank in a single payment, when installment purchases made through the Bank's POS terminals are refunded to the Buyer's credit card, the requested refund amounts will likewise be transferred by the Bank to the cardholder's account in installments, so that the parties involved are not disadvantaged. If the installments paid by the Buyer up to the cancellation of the sale do not coincide with the refund date and the card statement closing dates, one refund will be reflected on the card each month, and after the sale's installments have ended, the Buyer will receive refunds for as many additional months as the number of installments paid before the refund, which will be deducted from the Buyer's outstanding debt.
In the event of the return of goods and services purchased by card, the Seller cannot make a cash payment to the Buyer pursuant to its agreement with the Bank. In the event of a return, the merchant, namely the Seller, will process the refund through the relevant software; since the merchant, namely the Seller, is required to pay the relevant amount to the bank in cash or by offsetting, no cash payment can be made to the Buyer in accordance with the procedure detailed above. The refund to the credit card shall be made by the Bank in accordance with the procedure described above after the Buyer has paid the amount to the Bank in a single payment.
Article 10 – Warranty
Products that are used and cleaned in accordance with the instructions for use are covered by a two-year warranty against all manufacturing defects, subject to the conditions specified below. The Seller’s warranty liability applies only to consumers covered by Law No. 4077. For transactions of a commercial nature, the provisions of the Turkish Commercial Code shall apply.
Article 11 – Confidentiality
The information provided by the Buyer in this Agreement and the information provided to the Seller for the purpose of making payment shall not be shared by the Seller with third parties.
The Seller may disclose this information only where there is an administrative or legal obligation to do so. In any judicial investigation, including those for which the authority to conduct the investigation has been documented, the Seller may provide the relevant authority with any requested information in its possession.
Credit card information is never stored. Credit card information is used solely to obtain authorization by securely transmitting it to the relevant banks during the collection process, and is deleted from the system after authorization.
The Buyer’s information, such as email address, postal address, and telephone number, is used by the Seller solely for standard product delivery and information procedures. During certain periods, information about campaigns, new products, and promotions may be sent to the Buyer after obtaining the Buyer’s consent.
Article 12 – Courts and Enforcement Offices with Jurisdiction in the Event of a Dispute
In the event of a dispute arising from the implementation of this Agreement, Consumer Arbitration Committees up to the value announced each year in December by the Ministry of Industry and Trade, as well as Consumer Courts located at the place of residence of the Buyer or Seller, shall have jurisdiction.
If the order is completed, the Buyer shall be deemed to have accepted all the terms of this Agreement. …/…/…
Article 13 – Notices and Evidence Agreement
All correspondence between the Parties under this Agreement shall be conducted by email, except in cases where the law requires otherwise. The Buyer accepts, declares, and undertakes that, in disputes arising from this Agreement, the official books and commercial records of www.limmolimonata.com, together with the electronic information and computer records kept in its database and on its servers, shall constitute binding, conclusive, and exclusive evidence, and that this provision constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
Article 1 – Parties
1.1. Seller
Trade Name:
GG Frozen and Beverage Food Import Export Industry and Trade Joint Stock Company
Address: Organize Sanayi Bölgesi, 3. Kısım Mh. 30. Cd. No:6 Döşemealtı Antalya, Antalya 07190 Türkiye
Telephone: +90 242 340 33 40
Email address: info@ggfnb.com
Product return address: Çıplaklı Mahallesi Akdeniz Bulvarı No:284/1 Döşemealtı ANTALYA 07190
1.2. Buyer
Full Name / Turkish ID No.
Address
Telephone
Email
Article 2 – Subject Matter
The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts regarding the sale and delivery of the product whose specifications and sales price are set out below and which the BUYER ordered electronically ( e-commerce ) from the SELLER's website at http://www.limmolimonata.com.
The buyer acknowledges and declares, under the provisions of this contract, that the seller has provided clear, understandable, and online-appropriate information (on the website www.limmolimonata.com) regarding the seller’s name, trade name, full address, telephone number, and other contact information; the basic characteristics of the goods offered for sale; the sale price, including taxes; the payment method; the delivery terms and costs; and all other preliminary information concerning the goods offered for sale, including the exercise of the right of withdrawal and how to exercise that right, as well as the official authorities to which complaints and objections may be submitted; that the buyer confirmed this preliminary information electronically; and that the buyer subsequently placed the order for the goods.
The preliminary information available on the website http://www.limmolimonata.com and the invoice issued based on the order placed by the buyer constitute integral parts of this contract.
Article 3—Information on the Contractual Product/Payment/Delivery
The type and nature, quantity, brand/model, sale price, payment method, person who will receive the delivery, delivery address, billing information, and shipping fee of the product(s) purchased electronically are as specified below. The person to be invoiced must be the same as the person entering into the contract. The information below must be accurate and complete. The buyer agrees to fully compensate any damages arising from inaccurate or incomplete information. The buyer also accepts all liabilities that may arise from this situation.
The SELLER reserves the right to suspend the order when deemed necessary, particularly if the information provided by the BUYER does not correspond to reality. If the SELLER identifies a problem with the order and cannot reach the BUYER through the telephone number, email address, or postal address provided by the BUYER, the SELLER shall suspend the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If no response is received from the BUYER within this period, the SELLER shall cancel the order to prevent either party from suffering harm.
Product(s) Purchased
Payment Method: Credit Card / Bank Transfer (EFT) / Cash on Delivery
Person to Receive the Delivery:
Telephone number:
Article 4—Contract Date and Force Majeure Events
The contract date is ../../…., the date on which the buyer placed the order.
Situations that did not exist or could not have been foreseen on the date the contract was signed, arose beyond the parties’ control, and, upon occurring, made it partially or completely impossible for either or both parties to fulfill their contractual obligations and responsibilities, or to fulfill them on time, shall be deemed force majeure (such as natural disasters, war, terrorism, insurrection, changes in legislation, seizure, strikes, lockouts, significant failures at production and communication facilities, etc.). The party experiencing the force majeure event shall immediately notify the other party in writing.
Neither party shall incur any liability for failing to perform its obligations during the continuation of the force majeure event. If this force majeure event continues for 30 (thirty) days, either party shall have the right to terminate the agreement unilaterally.
Article 5 – Rights and Obligations of the Seller
5.1. In accordance with the provisions of Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts, the Seller accepts and undertakes to fully perform the obligations imposed on them under the agreement, except in cases of force majeure.
5.2. Persons under 18 (eighteen) years of age may not shop on www.limmolimonata.com. The seller will rely on the accuracy of the age stated by the Buyer in the agreement. However, the seller may not be held liable in any way if the Buyer enters an incorrect age.
5.2. www.limmolimonata.com is not responsible for price errors resulting from system errors. Accordingly, the seller is not responsible for promotional or pricing errors that may arise from the website’s system or design, or from unlawful interventions into the website. The Buyer may not assert any claim against the seller based on system errors.
5.3. Purchases may be made from www.limmolimonata.com by credit card (Visa, MasterCard, etc.), cash on delivery, or bank transfer. Orders for which payment is not transferred within 3 (three) business days from the order date will be canceled. The time at which orders are processed is not the time the order is placed, but the time when the required charge is made to the credit card account or the bank transfer (EFT) is confirmed to have reached the bank accounts.
Article 6 – Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fully perform the obligations imposed on them under the agreement, except in cases of force majeure.
6.2. The Buyer accepts and undertakes that, by placing an order, they will be deemed to have accepted the provisions of this agreement and will make the payment in accordance with the payment method specified in the agreement.
6.3. The Buyer accepts and declares that, through the www.limmolimonata.com website, they have been clearly and comprehensibly informed, in a manner appropriate for the online environment, about all preliminary information concerning the goods for sale, including the seller’s name, trade name, registered address, telephone number and other contact details; the basic characteristics of the goods; the sales price including taxes; payment method; delivery terms and costs; the right of withdrawal and how to exercise it; and the official authorities to which complaints and objections may be submitted, and that they have electronically confirmed this preliminary information.
6.4. In connection with the previous clause, the Buyer declares that they have read and been informed about the order/payment/use procedure information available at www.limmolimonata.com, which includes the product ordering and payment terms, product usage instructions, measures taken against possible circumstances, and warnings issued, and that they have provided the necessary confirmation electronically.
6.5. The Buyer agrees and undertakes, if they wish to return the product they purchased, not to damage the product or its packaging in any way and to return the original invoice and delivery note at the time of return.
Article 7 – Order/Payment Procedure
Order:
After the Buyer approves the amount in Turkish lira, including VAT, of the products added to the shopping cart, credit card payments are processed through the Virtual POS. Before orders are shipped, an email is sent to the customer confirming that the order has been prepared. Any disruption in the process or problems that may arise concerning the credit card shall be reported to the Buyer using one or more of the telephone, fax, or email channels specified in the Agreement. If necessary, the Buyer may be asked to contact their bank. The time at which orders are processed is not the time the order is placed, but the time when the necessary charge is made to the credit card account or when it is determined that the bank transfer (EFT) has reached the Seller’s accounts.
Exceptionally, if it becomes clear for a justified reason that the goods covered by the Agreement cannot be supplied and/or a stock problem is encountered, another product of equal quality and price may be sent to the Buyer, provided that the Buyer is immediately informed clearly and understandably and gives approval. Alternatively, at the Buyer’s request and choice, a different new product may be sent, delivery may be postponed until the product is restocked or another obstacle preventing delivery is removed, and/or the order may be canceled.
If fulfillment of the obligation to deliver the goods covered by the Agreement becomes impossible, the Buyer shall be informed of this situation, and the Agreement shall be canceled by refunding the total amount paid and, if applicable, any documents creating a debt obligation for the Buyer, within no later than fourteen days. In such a case, the Buyer shall not be entitled to claim any additional pecuniary or non-pecuniary damages from the Seller.
Payment:
At www.limmolimonata.com, buyers who do not wish to use their credit card details online are offered the option to place orders with cash on delivery or by bank transfer. For payment by bank transfer, the Buyer may transfer the payment to www.limmolimonata.com’s Türkiye Garanti Bank account. If an EFT has been made, the date on which the funds are credited to the account shall be taken into consideration. When making a bank transfer and/or EFT, the sender’s details must match the invoice details, and the order number must be stated.
If, after delivery of the product, the relevant bank or financial institution fails to pay the Seller the product price because the Buyer’s credit card was fraudulently or unlawfully used by unauthorized persons for reasons not attributable to the Buyer, the Buyer must send the delivered product to the Seller within 10 days. In such cases, shipping costs shall be borne by the Buyer.
Article 8 – Shipping/Delivery Procedure
Shipping:
Once the order confirmation email has been sent, the product/products are handed over to the shipping company contracted by the seller. The shipping company contracted by www.limmolimonata.com is ARAS Kargo.
Delivery:
The product/products will be delivered to the buyer’s address by ARAS Kargo, the shipping company contracted by www.limmolimonata.com. The delivery period is a maximum of 7 business days from the sending of the order confirmation email and the conclusion of the contract. This period may be extended by up to ten days, provided that the buyer is notified in advance in writing or via a durable medium.
Products are sent with telephone notification to areas where shipping companies do not provide delivery to the address.
In areas where the shipping company delivers once a week, and in cases of errors or omissions in the shipping information, certain social events, or natural disasters, the specified delivery period may be extended. The buyer may not hold the seller liable for such delays.
If the product is to be delivered to a person/entity other than the Buyer, the seller is not responsible for any additional shipping costs arising from the recipient’s refusal to accept the delivery, errors in the shipping information, and/or the Buyer’s absence.
If the product/products have not reached the customer within the specified period, delivery problems must be reported immediately to Customer Service by using the email address info@limmolimonata.com.
In the event of a damaged package, the package must not be accepted, and a report must be prepared by an authorized representative of the shipping company. If the shipping company representative believes that the package is not damaged, the buyer has the right to have the package opened on the spot to verify that the products were delivered undamaged and to request that the situation be recorded in a report. Once the package has been accepted by the Buyer, the shipping company is deemed to have fully performed its duties. If the package was not accepted and a report was prepared, the situation must be reported to the seller’s Customer Service as soon as possible, together with the copy of the report retained by the Buyer.
Article 9 – Procedure Regarding Product Returns and the Right of Withdrawal
Product Returns:
After receiving the goods, the buyer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.
Pursuant to General Communiqué No. 385 on Tax Procedure Law, in order to process a return, the buyer must complete the return sections at the bottom of the two invoices belonging to the seller that were delivered with the goods, sign them, send one copy to the seller together with the product, and retain the other copy.
The withdrawal period begins on the day the goods are delivered to the buyer. If the reason for returning the product or products is arbitrary, the return shipping costs must be paid by the buyer. However, if the product is defective due to an error attributable to the Seller, the costs must be covered by the Seller.
There is no right of withdrawal for goods prepared in accordance with the Buyer's requests and/or clearly personalized needs.
If the Buyer exercises the right of withdrawal, the Seller shall refund the total amount received and, if applicable, all documents creating a financial obligation for the consumer, without imposing any costs on the consumer, within no later than ten days from receipt of the invoice containing the withdrawal notice together with the product.
A decrease in the value of the delivered goods or the existence of a circumstance making the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility of return is caused by the consumer's fault, the consumer must compensate the Seller for the value of the goods or the decrease in their value.
The general return period for each mistakenly purchased product is 7 days. Returns of products whose packaging has been opened in a manner that could damage the product will not be accepted during this period. The return must be made together with the original packaging and invoice.
If any opening, deterioration, breakage, damage, tearing, use, or similar condition is detected in the mistakenly purchased product or its packaging, or if the product cannot be returned in the condition in which it was delivered to the Buyer, the product will not be accepted for return and its price will not be refunded.
To return a product, the matter must first be reported to customer service. The Seller will inform the customer of the details for sending the product as a return. After this communication, the Buyer must send the product, together with the invoice containing the return information, to the Seller through the courier company that delivered it to the Buyer's address (ARAS KARGO).
If the returned product received by the Seller meets the conditions specified in this agreement, it will be accepted as a return, and the refund will be made to the Buyer's credit card/account. No refund will be made before the product is returned. The time required for refunds made to a credit card to be reflected in the credit card account is at the discretion of the relevant bank.
If the purchase was made by credit card and in installments, the refund procedure to the credit card will be applied as follows: If the Buyer requested to purchase the product in a certain number of installments, the Bank will refund the Buyer in installments. After the Seller pays the full product price to the bank in a single payment, when installment purchases made through the Bank's POS terminals are refunded to the Buyer's credit card, the requested refund amounts will likewise be transferred by the Bank to the cardholder's account in installments, so that the parties involved are not disadvantaged. If the installments paid by the Buyer up to the cancellation of the sale do not coincide with the refund date and the card statement closing dates, one refund will be reflected on the card each month, and after the sale's installments have ended, the Buyer will receive refunds for as many additional months as the number of installments paid before the refund, which will be deducted from the Buyer's outstanding debt.
In the event of the return of goods and services purchased by card, the Seller cannot make a cash payment to the Buyer pursuant to its agreement with the Bank. In the event of a return, the merchant, namely the Seller, will process the refund through the relevant software; since the merchant, namely the Seller, is required to pay the relevant amount to the bank in cash or by offsetting, no cash payment can be made to the Buyer in accordance with the procedure detailed above. The refund to the credit card shall be made by the Bank in accordance with the procedure described above after the Buyer has paid the amount to the Bank in a single payment.
Article 10 – Warranty
Products that are used and cleaned in accordance with the instructions for use are covered by a two-year warranty against all manufacturing defects, subject to the conditions specified below. The Seller’s warranty liability applies only to consumers covered by Law No. 4077. For transactions of a commercial nature, the provisions of the Turkish Commercial Code shall apply.
Article 11 – Confidentiality
The information provided by the Buyer in this Agreement and the information provided to the Seller for the purpose of making payment shall not be shared by the Seller with third parties.
The Seller may disclose this information only where there is an administrative or legal obligation to do so. In any judicial investigation, including those for which the authority to conduct the investigation has been documented, the Seller may provide the relevant authority with any requested information in its possession.
Credit card information is never stored. Credit card information is used solely to obtain authorization by securely transmitting it to the relevant banks during the collection process, and is deleted from the system after authorization.
The Buyer’s information, such as email address, postal address, and telephone number, is used by the Seller solely for standard product delivery and information procedures. During certain periods, information about campaigns, new products, and promotions may be sent to the Buyer after obtaining the Buyer’s consent.
Article 12 – Courts and Enforcement Offices with Jurisdiction in the Event of a Dispute
In the event of a dispute arising from the implementation of this Agreement, Consumer Arbitration Committees up to the value announced each year in December by the Ministry of Industry and Trade, as well as Consumer Courts located at the place of residence of the Buyer or Seller, shall have jurisdiction.
If the order is completed, the Buyer shall be deemed to have accepted all the terms of this Agreement. …/…/…
Article 13 – Notices and Evidence Agreement
All correspondence between the Parties under this Agreement shall be conducted by email, except in cases where the law requires otherwise. The Buyer accepts, declares, and undertakes that, in disputes arising from this Agreement, the official books and commercial records of www.limmolimonata.com, together with the electronic information and computer records kept in its database and on its servers, shall constitute binding, conclusive, and exclusive evidence, and that this provision constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
